Learn About Our Easy Returns & Shipping





Return policy

At UniqueAutoDepot, we make returns easy!

We guarantee satisfaction with all of the auto accessories we sell, and do our best to ensure you're getting products you'll love.

**If for any reason you are not completely satisfied with your purchase, you may return the item within 30 days of delivery of your order The item(s) must be in a new condition, including original packaging, parts and paperwork.

Orders returned in a new, ready-to-sell condition will receive a Refund excluding any shipping costs and Restocking Fees.

**UniqueAutoDepot does not accept returns of used items, returns of products (such as custom black powder coated grilles, & CAI Custom Intakes, GTS Smoked Light Covers & Universal cut products & paint-matched products), or items returned more than 30 days after delivery!!!

**International orders may only be exchanged if the item is defective. No other returns/exchanges will be accepted




Return procedure

If you've decided to return an item to us, you'll need a Return Authorization Number (RA#). All returns require an RA# in order for us to accept shipment of your item(s). Please call Customer Service for RA#.

Shipments with a valid RA# clearly posted on the outside of the box will incur a 20% restocking fee. UniqueAutoDepot is not responsible for items returned without traceable markings (customer's name, address and RA#) on or in the box.




Defective items

If an item arrives in a not-new condition as a result of manufacturer defect, or a defect occurs during the intended use of the product, we will send you a pre-paid UPS shipping label to use for returning your order to UniqueAutoDepot.

To get this shipping label and a valid RA#, see our full return procedure above. Once you've got both the label and the RA#, just ship the defective item with the original packaging, paperwork and parts back to us. We'll process your return and ship you a replacement or credit your account promptly.

**UniqueAutoDepot does not reimburse for labor charges or installation time under any circumstance




Restocking Fees

A 20% restocking fee also applies to the following returns:

  • Orders returned without a proper Return Authorization Number
    Items returned without receiving a proper Return Authorization Number (RA#), or returns received without an RA# clearly posted on the outside of the return box will be charged for restocking.
  • Orders placed for the incorrect model year of your vehicle
    Because manufacturers are constantly changing vehicle designs, we do not guarantee an older part will fit a newer vehicle, and vice versa. Ordering a product not specifically designed for your vehicle (for example, a 2005 model year car cover ordered for a 2006 vehicle) is done at your own risk, and will incur a restocking fee if returned.



Credits

All returned item(s) will be examined upon arrival at our warehouse. In order to receive full credit for your return (not including shipping costs), the item(s) must meet the following criteria:

  • The item(s) must be returned in new condition
    All items returned for refund or exchange to UniqueAutoDepot must be in a new, ready-to-sell condition. This includes all installation hardware, instructions, packaging and paperwork that were part of your original order.
  • The return package must be clearly labeled with a proper Return Authorization Number (RA#)
    Items returned without obtaining an RA# first or without clearly displaying the number are subject to a 25% restocking fee. For more information about obtaining an RA#, click here.

After we accept your return, the credit card originally used to place your order will be credited for the purchase price of the item and any applicable sales tax, excluding all shipping costs.

You will be sent an email confirming receipt of your return and your credit. Please allow an additional 5-7 days for the credit to appear on your account.

**If a product is not in new condition (including original packaging and paperwork) or does not meet the return conditions, we may be unable to issue you a credit or exchange for a replacement, and the item may be shipped back to you.




Exchanges/Replacements

Items to be replaced must meet the same conditions as items returned to UniqueAutoDepot for refund. Non-defective items returned for exchange must be in a new, ready-to-sell condition with all original packaging, paperwork and parts included. Defective items must also be returned with the same items included in the original order.

If you request that an item be replaced, we will ship your new item after we receive and process your returned product. Please allow 5-10 business days to process your return once it has arrived at our warehouse.

If you need the alternate item right away, we suggest placing a new order for the replacement product via our online shopping cart, or email us at sales@uniqueautodepot.com for expedited ordering. Express shipping charges may apply for rush orders.

Items to be replaced and sent to us without a proper Return Authorization Number (RA#) are subject to a 25% restocking fee. Login to your Order Status Page to begin the return process and receive your RA#.

Full return procedure

The same restocking fee policy that applies to returns also covers replacement orders. View our full restocking fees policy here.




Holiday Returns

During the holiday season, UniqueAutoDepot makes it easier than ever for you or your gift recipients to return items.

On orders placed durring Holiday season, you'll have up to 45 days from the time of delivery to return any item-double the standard 30-day policy.

As with any of our returns, items must be in an unused, new condition and include original packaging and paperwork in order to receive a refund. All other standard return policies/procedures apply.





Returns FAQ




How do I return an item?

If you've decided to return an item to us, you'll need a Return Authorization Number (RA#). All returns require an RA# in order for us to accept shipment of your item(s).

To get this number, just call customer service. We'll call or email you within 1-2 business days with an RA# for your order. The Customer Service Representative contacting you will have further instructions for your easy return. Currently, UniqueAutoDepot does not automatically generate RA#s online.

Shipments without a valid RA# clearly posted on the outside of the box will incur a 15% restocking fee. UniqueAutoDepot is not responsible for items returned without traceable markings (customer's name, address and RA#) on or in the box.




Can I get a Return Authorization Number (RA#) online?

Currently, UniqueAutoDepot cannot issue an RA# for your order completely online. You can request an RA# through your Order Status Page. We'll contact you with the RA# for your order by telephone or email within 1-2 business days.




Can I exchange an item?

Items in new condition (including original packaging, paperwork, hardware and instructions) may be returned for exchange. Just use the same return procedure used for returns to UniqueAutoDepot. See our full exchange policy here.




Will I have to pay a restocking fee?

See our full policy on restocking fees here.




Who pays for return shipping costs?

UniqueAutoDepot covers return shipping costs if the return is due to a manufacturing defect or as a result of our error. We will provide you with a pre-paid UPS label to return the product(s) to us in this situation.

Items returned for reasons other than defect or UniqueAutoDepot error will not be provided with a pre-paid UPS return label. These returns include reasons such as "changed my mind," "did not like the product" and "ordered the incorrect product".

SHIPPING




Free Shipping

Get Free Shippingon qualified items where you see this symbol: Free Shipping
UniqueAutoDepot has Free Shipping everyday on 98% of all items, saving you some valuable cash on accessories. Some restrictions do apply.

  • Free Shipping offer is valid only on qualified items
    Eligible items are identified on their product information page with this free shipping icon: Free ShippingThey can also be identified in your shopping cart when FREE appears in the shipping column.
  • Shipping method will be selected by UniqueAutoDepot
    Generally, Free Shipping orders will be delivered via a standard ground shipping method selected by UniqueAutoDepot or our direct-ship manufacturers/fulfillment centers. In most cases, express shipping orders are not eligible for Free Shipping.
  • Offer does not apply to truck or freight shipments typical of oversized items
    Some of the items we sell exceed the size limits for standard ground shipping and must be sent by truck or freight delivery. These items are labeled as oversized on their product information page, and will not feature the Free Shipping icon.
  • Not available on international, Alaska, Hawaii, Puerto Rico or APO/FPO orders
    Only standard ground shipping orders to residential and commercial addresses in the continental US are eligible for Free Shipping.
  • International Buyers Note: Import duties, taxes, and other charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Check with your country's customs office to see what these additional costs will be prior to buying.
  • UniqueAutoDepot reserves the right to end or change this Free Shipping offer at any time.


Note: All Black Grilles Painted items are custom orders such as putco Inferno and colored grilles are non refundable No exceptions !